Frequently Asked Questions
Here are some of the questions we get most often. If you have a question that is not answered on here drop us a line. We are happy to help!
Do you make custom products?
We absolutely do! We can make almost anything - from bondage gear to elaborate gowns. Drop us a line at firstname.lastname@example.org with details of your project, and let's talk!
Include general sizing, colour and thickness of latex you would like used and pictures or sketches so we have enough info to provide a proper starting estimate.
How long does it take to make my item?
We ask for about 4 - 6 weeks to make your gear. It is currently closer to the 4 week mark but everything is custom made by us. So we're making it just for you.
Do you do RUSH production?
We do! There's a premium for rush production, but we'll get it out the door within a week of getting your order (or measurements if you're getting a vacbed, sleepsack or something custom-sized).
Can you mark my order as "gift" so I don't have to pay customs/duty/taxes?
Nope! We won't have the full value of the order insured if we mark it down and if we get caught doing it we're in trouble. Sorry.
Can I purchase just the one-way valve and/or closure bar?
Nope! We've spent a lot of time perfecting our design, and that includes the closure mechanism and valves (which are all made in-house). We're always happy to answer questions on how to build your own vacbed, and we'll happily sell you the sheeting and supplies that you need - but we reserve our specialized bits and some of our trade secrets for Kink Engineering products only.
Can I send you product ideas for you to make/sell?
No thank you! We're happy to make you custom items - and may even cut you a deal if it's something we'd like to develop and sell as a standard catalog product, but we don't offer any profit sharing and don't work in trade. Any unsolicited ideas you send us are considered ours.
Can I get cheaper shipping?
Sorry, no. Unless you have your own FedEx account to provide us, we've negotiated lower rates with shipping companies than most clients would get. If you suspect there's a huge discrepancy in shipping costs, drop us a line so we can double check them for you.
Why was I charged customs fees?
Different countries will have their own tax rates, so sometimes you'll get customs fees on your order. We're shipping from Canada, so instead of paying tax on your order you're paying customs fees. Unfortunately we have no control over this.