Shipping & Returns
We currently ship via FedEx worldwide. If you want to know how much something will be to ship scroll down to the bottom of this page to see step by step directions on how to get that information.
Our packaging is very discrete (because we understand you may not want a packaged labeled "SUPER KINKY LATEX STUFF"). All items are shipped using our registered company name: Elastica Engineering and go out in plain, unmarked boxes or bags
All Items are made to order to your specifications and our average turn around times are as follows:1 - 5 business days – Sheeting, Craft Kits, Patches, Shiner, Overlays and Swatches7 -10 business days – RUSH orders30 days – Hoods4 - 6 weeks – vacbeds, cubes, bed sets, sleep sacks, other bondage gear
At time of check out you will have the option for regular and RUSH shipping. This is separate from RUSH production and only applies to the shipping of the product. You can check shipping prices by hitting the "estimate shipping and tax" at the bottom of your cart.
Regular shipping take approximately 3 - 10 business days and RUSH shipping is about 1 - 3 days depending on where you are located in the world. All shipping charges are billed at our cost. We do not make a profit on our shipping costs.
If you would like to know how much it will cost to ship an item to you you can do so by adding the item(s) you are looking to purchace to your online cart. A screen will pop up telling you that you have added something to your cart. Here you will find "View or edit your cart" Click on this.
Now above the red box that says PROCEED TO CHECKOUT you will see "ESTIMATE SHIPPING AND TAX" Click this.
This will open an area where you can put some shipping information down. Doing so will show you from 1 to 3 shipping options you can chose from depending on where you are located.
We have very good deals with FedEx and only ship with them as they have never failed to deliver a product for us on time and in good condition.
Customs and Duties:
Your order may be subject to import duties and/or taxes, which are due once your package reaches your country. We ships your package with duties and taxes UNPAID, and cannot predict what your particular charges may be. If these additional charges are incurred, you will have to pay them in order for your package to clear customs. Please do not ask us to under-value the contents of your shipment for import purposes.We will not. Any orders abandoned/refused by customers due these charges will be liable for all costs shipping the order back - including the original cost of the shipping.
We cannot be held responsible for any confiscations by customs. When purchasing liquids (shiner, Vivishine, Craft Kits) please check with your country’s local customs office. PLEASE BE AWARE THAT WE CANNOT ISSUE REFUNDS OR CREDITS FOR SEIZED ITEMS THAT ARE NOT RETURNED TO US.
We do not usually do returns. However if you contact us and we make an exception you have 30 calendar days to return an item from when you received it. Your items must be unused and in the same condition you received them. If possible, please return them in their original packaging.
On all orders that request a return, cancellation and/or refund we reserve the right to keep 15% of the total cost of your order on returns and refunds for Kink Engineering made items and 20% on sheeting. Once we receive the item and inspect it we will notify you on the status of your refund after inspection of the item. If your refund is approved, we will initiate a refund to your original method of payment.
Sale and discounted items are final sale. No return or refund is available on them.
You will be responsible for all shipping costs for returned items. Please label your returns as "RETURN" and do not put a value on the product as customs may try to get us to pay duties on it and we will have to refuse the return. Shipping fees are non-refundable so you'll only be refunded the % amount of the products you purchased.
Please send your products back to:Elastica Engineering Inc.69 Harding BlvdScarborough, Ontario, CanadaM4M2T4