Shipping and Returns

Shipping

We ship worldwide with FedEx. Reason for this is they are discreet, reliable, tractable, insured and fast. Common shipping times to the Canada/USA are 1 - 5 business days and World Wide, 3 - 10 business days. No more waiting for your gear longer than you need to. You will get a tracking number when your item is ready to ship so that you can follow the progress.

Discrete shipping and payment processing under name "Elastica Engineering" and sent in unmarked boxes and envelopes. All customs documents are electronic. Any order over $300 will require a signature for shipment, but if you know you won't be around when FedEx states that they will be delivering it you can always call them and reschedule the shipping. They are super good about that.

Shipping can not be refunded once a shipping label has been printed.


Returns and Cancellation

All our gear is made to order, so making sure you're getting the right size when you order is important. We want to make sure you love your gear and can wear it for hours, lasting you many years with proper maintenance and cleaning. Have an issue or some fitting questions? Just email us first to check. Once an item is made for you there are no returns on that item. That being said, please e-mail us regardless so that we can assess each request and see if there is something we can do, or an exception we can make. We do want you to love your stuff!

If you need to cancel an order before it's crafted, please contact us and we'll see what we can do. Usually there isn't much of an issue with this.

As For returns, as long as your item is resell-able, we will usually accommodate. Most items cannot be returned for a full refund as we have to discount any returns as "used" since these items are commonly used for personal purposes. If we can accommodate a cancellation after crafting has started or a return, we will reserve 20% of the total as a restocking fee. This also applies to sheeting orders. Whether you use the item or not, we cannot determine if it was "used" as latex shows no signs of use and to sell it again as used we would have to discount it in good faith to our customers. Otherwise all sales are final.