Shipping and Returns


Who do you ship with?
We ship with FedEx, and DHL upon comparison to get you the best rate available.

Where do you ship?

We ship worldwide where FedEx (standard shipping), and DHL (Express shipping) are available. Russia addressed shipments are limited to business addresses only, we cannot ship to Russia addressed individuals due to local laws. Any order including liquids may be prohibited by your local laws, check before ordering.


What does my package look like?
Our packages are sent discreetly, with no company logos. The shipping label on your package only lists “Elastica Engineering”, with no description of items inside. The custom documents attached are electronic and are only viewed internally by us, and our shipper. 

How do you charge payment?
Payment is processed at check out, with “Elastica Engineering” listed on your Credit or Debit Card. We do not list Kink Engineering anywhere but on your packing slip which goes into your package. 

When will I get my package?

Canada/USA: 1 - 6 business daysInternationally: 4-14 business daysstarting the day after your label is printed, you will receive a tracking number from FedEx or DHL. Please ensure the email and address is correct. Shipping cannot be refunded once a shipping label is printed.


How can I ensure delivery?
Any order exceeding $300 will require a signature, but feel free to call your local FedEx or DHL to reschedule delivery times. Orders under $200 do not require a signature and may be left at your front door. You can schedule deliveries on your own schedule as long as it’s before “out for delivery”. This is why having the correct email is important.

Do you ship same day for sheeting/ supplies?

The turn around time for sheeting and crafting supplies is 1-5 days. Once you get the e-mail with the tracking number you know the package will be sent next day. Any sheeting/ supply orders attached to a gear order will be sent when the gear is ready-to-ship.


Sheeting/Supplies

Final sale. There are no refunds on sheeting once cut from the roll or for crafting supplies.


Catsuits and Gear (VacBondage, Hoods, Sleepsacks, Bedding, Armbinders, Straightjackets, Inflatables)

Cancellations: All our items are bespoke to order. Once any order enters the crafting stage, or we have sent your catsuit pattern to be drafted, we cannot offer any refunds/ cancellations. If we do offer you a cancelation/refund before crafting starts and you paid by credit card or PayPal we will refund you minus a 5% to 10% refund fee to recoup the charges incured from the credit card companies/PayPal.                     

If there is an error with your order please let us know immediately and we will troubleshoot the problem. All other returns are considered on a case by case basis and we reserve the right to 20% of the total as restocking fee.