Who do you ship with?
We ship with FedEx, and DHL upon comparison to get you the best rate and fastest delivery time available.
Where do you ship?
We ship worldwide where FedEx (all ground shipments), and DHL (small international Express shipments) are available. We cannot ship to Russia addressed individuals.
If you are outside continental North America any order including liquids may be prohibited by your local laws, check before ordering. We are not responsible for shipments confiscated at customs.
What does my package look like?
Our packages are sent discreetly, with no company logos. The shipping label on your package only lists “Elastica Engineering”, with no description of items inside. The custom documents attached are electronic and are only viewed internally by us, our shipper and customs.
How do you charge payment?
Payment is processed at check out, with “Elastica Engineering” listed on your Credit or Debit Card. We do not list Kink Engineering anywhere but on your packing slip which goes into your package.
When will I get my package?
As estimates:
Canada/USA: 1 - 6 business days and internationally: 4-16 business days starting the day after your label is printed. You will receive a e-mail through your provided e-mail address with a tracking number you can follow. Please ensure the email and address is correct before purchace. Shipping cannot be refunded once a shipping label is printed.
How can I ensure delivery?
Any order exceeding $300 may require a signature, but feel free to call your local FedEx or DHL to reschedule delivery times. Orders under $200 do not require a signature and may be left at your front door. Please follow the tracking information sent to you via e-mail for shipping updates. If you need to reschedule a delivery please call FedEx or DHL with your tracking number to do so.
Do you ship same day for sheeting/ supplies?
The turn around time for sheeting and crafting supplies is 1-5 days. Once you get the e-mail with the tracking number you know the package will be sent next day. Any sheeting/ supply orders attached to a gear order will be sent when the gear is ready-to-ship.
Sheeting/Supplies
Final sale. There are no refunds on sheeting once cut from the roll or for crafting supplies.
Catsuits and Gear (VacBondage, Hoods, Sleepsacks, Bedding, Armbinders, Straightjackets, Inflatables)
Refunds/Cancellations:
All our items are bespoke to order. We can offer partial refunds up to 72 hours after an order is made. After the 72 hour mark we cannot offer any refunds/cancellations.
If you request a refund/cancellation before the 72 hour mark we will offer you a partial refund on your order equal to your order total minus a 5% refund fee to recoup the charges incurred from the credit card companies/PayPal. We apologise for the inconvenience, however, we are a small company and can not afford to loose money refunding orders.
If there is an error with your order please let us know immediately and we will troubleshoot the problem. All other returns are considered on a case by case basis and we reserve the right to 20% of the total as a restocking fee.