Shipping and Returns

Who do you ship with?
We ship with FedEx, and DHL upon comparison to get you the best rate available.

Where do you ship?
We ship worldwide where US-owned FedEx, and German-owned DHL are available. Russia addressed shipments are limited to business addresses only, we cannot ship to Russia addressed individuals due to local laws. PO box shipments are limited to orders under $100, and sent via Canada Post, please email us. Any order including liquids may be prohibited by your local laws, check before ordering. 

What does my package look like?
Our packages are sent discreetly, with no company logos. The shipping label on your package only lists “Elastica Engineering”, with no description of items inside. The custom documents attached are electronic and are only viewed internally by us, and our shipper. 

How do you charge payment?
Payment is processed at check out, with “Elastica Engineering” listed on your Credit or Debit Card. We do not list Kink Engineering anywhere but on your packing slip which goes into your package. 

When will I get my package?
Canada/USA: 1 - 5 business daysInternationally: 3 - 10 business daysUpon printing your shipping label, you will receive a tracking number from FedEx or DHL. Please ensure the email and address is correct. Shipping cannot be refunded once a shipping label is printed.

How can I ensure delivery?
Any order exceeding $300 will require a signature, but feel free to call your local FedEx or DHL to reschedule delivery times. Orders under $200 do not require a signature and may be left at your front door. You can schedule deliveries on your own schedule as long as it’s before “out for delivery”. This is why having the correct email is important.

Do you ship same day for sheeting/ supplies?
Express orders placed before 1200 EDT can be sent same day. Ground orders placed before 1200 EDT is subject to having a pick up scheduled the night before; if none scheduled, the package will be sent next day. Any sheeting/ supply orders attached to a gear order will be sent when the gear is ready-to-ship.

Final sale. Sheeting is described with supplier, color, thickness, and transparency. 

Gear (VacBondage, Hoods, Sleepsacks, Bedding, Armbinders, Straightjackets, Inflatables)
Cancellations: All gear is bespoke to order. We do not start the crafting “countdown” until we confirm measurements and descriptions every time your order. Once any order enters the crafting stage, we cannot offer any refunds/ cancellations unless in a very extraordinary circumstance.                                                                Returns: If we have made a mistake please let us know immediately and we will troubleshoot the problem. Any other returns are considered case to case, and we reserve the right to 20% of the total as restocking fee.